The goods paid partially remain the property of Jape Furnishing Superstore until the total amount of the invoice is paid in full.
Special Customer Order Terms:
• All Special Orders will take approximately 8 – 10 weeks and we will make every endeavour to deliver within this time.
• Orders for La Z Boy products may take up to 24 weeks if stock is not available in Australia.
• We take no responsibility for delays due to manufacturers’ shortage of materials, delay in transit, and some other cases which are beyond our control.
• 20% of total invoice is required prior to ordering.
• Full payment is required on arrival.
• Custom made items require 100% full payment prior to ordering. Eg. Caravan/Boat Mattresses.
• Deposit is forfeited if customer orders are cancelled.
Lay-by Terms:
• Maximum of 4 weeks from date of purchase.
• Minimum deposit is 20% of total purchase.
• The deposit is forfeited on sale items not finalised within 4 weeks.
Delivery:
• Jape Furnishing Superstore takes no responsibility for goods once they leave the direct control of this company. Therefore, it is strongly recommended that if goods are being transported by another carrier or privately, that insurance is undertaken.
• Our delivery team will finalise loading goods for delivery up to 48 hours prior to delivery date, if a delivery date needs to be rescheduled and the goods have already been loaded there will be a delivery rescheduling fee to be paid at time of rescheduling.
• Jape Furnishing Superstore offers a text message on the morning of day of delivery and a courtesy phone call 30 minutes prior to delivery to our customers to ensure someone will be on the premises to receive the delivery. If we are unable to deliver due to no response from the customer, the delivery will have to be rescheduled and another full delivery fee will apply.
Exchanges and refunds:
• We ask that all products are chosen carefully as exchanges and refunds do not apply to change of mind.
• It is the customer's responsibility to ensure their chosen items will fit into the intended area, including doorways, stairwells and lifts.
• All queries will be processed at the absolute discretion of the store manager and will depend on proof of purchase, the item in its original condition/packaging and the item has not been used or soiled.
• We are unable to process any exchanges or refunds on items that cannot be resold for health and hygiene reasons once unwrapped. Eg. Bedsheets, mattresses, mattress protectors, pillows etc.
Warranty:
• Goods have various manufacturers’ warranties effective from the date of delivery excluding fabric and vinyl materials.
• Please remember to complete and forward the manufacturers’ warranty cards.
PLEASE RETAIN YOUR INVOICE FOR WARRANTY PURPOSES
